Helping a company explain a very complex service to a diverse audience.
Inherited a fragmented reporting system with:
Multiple development squads working in isolation.
Disjointed collection of independent applications.
Navigation limited to in and out of separate tools.
Technical metrics focus rather than client value.
No cohesive experience or strategic direction.
Uncovered dual business objectives: contractual validation and growth opportunity.
Created unified vision across previously siloed teams and applications.
Designed interconnected experience using user-centered design principles.
Established portal standards for consistency and quality.
Shifted context from supplier-operational to client-centric perspective.
Transformed vague requirements into properly estimated development stories.
Disconnected technical reporting tools with hub-and-spoke navigation
Integrated 'exploration web' telling a cohesive story of service value
Enhanced client understanding of complex services through intuitive exploration.
Increased cross-selling opportunities through natural pathways to additional services.
Improved development efficiency with shared standards and components.
Unified brand experience creating stronger client relationships.
I have had the pleasure of working with Bret at NTT for a couple of years; he was involved in several projects around the development of the company portal. He approached every project with a meticulous mindset, making sure that no detail was overlooked. Bret's ability to spot potential issues before they arise has proven to be invaluable, saving the team time and resources on the long run. What truly stands out about Bret is his genuine care for the outcome of his work. He's not just focused on completing tasks but deeply invested in the final product. His dedication not only enhances the quality of the deliverables but also inspires those around him to strive for the same level of commitment. Hence, I wholeheartedly recommend Bret for any opportunity that comes his way. His attention to detail and commitment to quality will undoubtedly make a significant impact in any role he pursues."
Juan Miguel Bocanegra - Service Delivery Architect
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