Transforming a Stalled Initiative into an Enterprise-Wide Knowledge Solution
Development team was blocked by requirement confusion and a lack of direction:
Team members with conflicting understandings of requirements.
No shared vision of what was being built.
Increasing frustration and lack of progress.
Inability to move from concept to implementation.
Extracted scattered requirements through individual stakeholder conversations.
Consolidated and organized all brainstormed features into a structured framework.
Created visual prototypes that served as a catalyst for alignment.
Established processes for incorporating emerging ideas in this new technology space.
Facilitated collaboration between business stakeholders and technical teams.
Basic chatbot with undefined scope and monolithic knowledge base
Sophisticated platform with persona-based responses and operational integration
Eliminated development paralysis with clear shared understanding.
Created multi-persona support with contextually relevant responses.
Extended functionality through API integration with operational systems.
Reduced support burden through first-line automation.
"When Bret was brought on to work on the NTT AI project he immediately provided a ton of value to our team. He asked questions that made our entire team think harder about what exact problem we were trying to solve, and helped us get additional guidance from senior management when needed. He made our product much better, and seeing him work changed how I will tackle software development projects moving forward as I see the value it provides."
Rob Steenwyk - Owner of DevWyk - Saas & AI Agent Development Agency
Back to Case Studies